Worst Customer Service EVER

<p>I opened a Clientele Legal policy a few months back. The Customer Service Agent who assisted me to open the policy was very friendly and helpful, and told me that my policy would take full affect after my first debit.</p> <p>When I called a month after my first debit - just to check - they told me that they could only help me to a certain extent because I didn't have full coverage yet, due to being a new policy holder.</p> <p>A few months later, I called them for advice. They simply told me that I needed to speak to someone else, and sent me the details. The advice offered was general knowledge and then just passed me off to someone else. </p> <p>I called back today, to cancel the policy, because I don't see the need for it considering. </p> <p>When I called, I choice the relevant voice prompt for what I wished to do (cancel the policy). The consultant asked me why I wanted to cancel, and I told her the reason as stated above. She said she has to put the request through to Cancellation DPT. When I got through there, I was asked the exact same thing, and then kept being told how I need it, and I kept insisting I want to cancel. The consultant took my details to look into my account, and kept calling me the wrong name? I was then told that I need to be put through to the legal team since I was not happy with their service. I asked why I needed to do so if I want to cancel, and was told when I was transferred the first time, that I was being put through to the team who deals with cancellations. The consultant got all heated and told me she had to put me through so that I could explain why I was canceling. I got put through, and again got asked for the same details and the same questions, again being told why I need the policy, and when he heard that I keep saying I just want to cancel, he said he has to get a supervisor to call me back. I asked him why, and that this was the third referral, and he was supposed to be a legal person who cancels my policy. I was told that the supervisor needs to hear my reason, I told him that I already told him my reason, like what is even going on?! He said the supervisor will get back to me in two days???!!! </p> <p>Are they that desperate for the measly R100-odd per month?</p> <p>What the hell is the customer service up to in this country???</p> <p>I do not recommend this policy to anyone. </p>