1 reviews | Active since Nov 2014
Worst Company Ever NB: Stay AWAY
<p>I joined clientel last month and they deducted their money as agreed in the beginning of the month but now when i wake (22/07/2016) to my suprise clientele deducted the R200 again. So i called them and spoke to the worst consultants by the names of Rudzani, Caren and their Supervisor Luann, they want to tell me that its how their things work but my problem is WHEN I JOINED I ONLY GAVE THEM AUTHORISATION TO DEDUCT IN THE BEGINNING OF THE MONTH. NOW THE MONEY THEY DEDUCTED FROM IS MY ADVANCE SINCE IM A FIELD WORKER I GET MONEY FOR ACCOMODATION NOW I DONT HAVE MONEY BECAUSE OF THEM ALL MY COLLEGUES ARE BOOKED IN EXCEPT ME IM STILL IN THE CAR FROM THE MORNING. I HAVE LOST ALOT OF MONEY CALLING THEM BUT THEY ARE JUST RUDE THEY DONT WANT TO ADMIT THAT WHAT THEY DID IS ********, I EVEN CALLED THE LEGAL DEPARTMENT FOR ASSISTANCE AND SPOKE TO JACINTA AND LERATO BUT ALL THEY WANT TO DO IS TRANSFER ME TO ADMIN DEPARTMENT, ALL I WANT IS FOR THEM TO BE PERNALIZED BECAUSE I HAVE LOST ALOT EVEN MY JOB IS ON THE LINE BECAUSE THE DEPARTMENT THINKS I USED THE MONEY FOR MY PERSONNAL THINGS.</p> <p>IF YOU ARE CONSIFERING CLIENTEL OR YOU ARE WITH CLIENTEL YOU BETTER STAY AWAY FROM THEM BECAUSE THEY WILL ********LY DEDUCT YOUR MONEY AND WHEN YOU CALL THEM NO ONE WILL ASSIST YOU. THIS IS THE WORST COMPANY I HAVE EVER JOINED, PLEASE DONT BE FOOLED THEY ARE *****, THEY JUST WANT TO DEDUCT THATS ALL. CLIENTEL IS THE WORST DONT JOIN IT OR IF YOU ARE WITH CLIENTEL LEAVE IT NOW!</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have addressed your concerns regarding the early debit order and the service that you received. We confirm that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being affected for most clients and has further significantly reduced penalty charges.
As per the call retrievals done we have confirmed that the above mentioned type of billings was explained at sales stage and further explained in the Policy Terms and conditions which you have confirmed receipt of.
We would like to take this opportunity to apologise for any inconvenience caused and confirm that we have provided you with an alternative type of billings mechanism however you opted to cancel your policy.
Regarding the service received the matter has been escalated to the relevant management team for further investigations, to prevent this from perpetuating.
We trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Benita Steyn
Clientele Legal
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have addressed your concerns regarding the early debit order and the service that you received. We confirm that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being affected for most clients and has further significantly reduced penalty charges.
As per the call retrievals done we have confirmed that the above mentioned type of billings was explained at sales stage and further explained in the Policy Terms and conditions which you have confirmed receipt of.
We would like to take this opportunity to apologise for any inconvenience caused and confirm that we have provided you with an alternative type of billings mechanism however you opted to cancel your policy.
Regarding the service received the matter has been escalated to the relevant management team for further investigations, to prevent this from perpetuating.
We trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Benita Steyn
Clientele Legal
