1 reviews | Active since Jul 2016

05 May 2017, 15:10

worst claims and assistance experience.

<p>My name is Jody Susan and have been a member &nbsp;with clientele Legal for some time now.</p> <p>In my experience when needing assistance clientele can only find ways to disappoint me in many ways .I feel as though &nbsp;they running &nbsp;a ***** show as they lead you to thinking they will help you.</p> <p>I was ****ed off a sum of money a while ago by a ***********.</p> <p>He lead me into thinking &nbsp;that he was selling an auction property which was supposedly through &nbsp;City Prop(JHB).I entrusted in him not knowing &nbsp;any better and was ****** off my money and still do date as this is also a ******** matter aswell,Clientele my legal &nbsp;aid are subjected to assist &nbsp;me.</p> <p>After over a year of continuous consulting and waisting thousands of rands trying &nbsp;to contact them when they can hardly return &nbsp;a call upon request.And after all my premiums paid on time even after making manual payments in advace they so quick &nbsp;to turn around &nbsp;and say they can no longer assist me as they have not recieved my last payment even when explaining that i have made payment for a second time and sent proof also discovering they had given me incorrect policy details leading &nbsp;me to pay onto the incorrect policy.&nbsp;</p> <p>They refuse to assist me and i even payed more then what im supposed &nbsp;to.</p> <p>Im highly under stress as this matter is affecting my life in a drastic way.I will need to take this up with every Form of media so that others do not find themselves in the same place with Clientele Legal.</p> <p>If this is still not regarded as important ,Radio stations 702,Metro,kaya,Highveld and even YFM and all newspapers would be giving a voicing platform.&nbsp;</p> <p>I even took the time to come out to the Clientel Legal work in centre with no positive &nbsp;results.&nbsp;</p> <p>I hope they see this as serious and invest in making clients happy.</p> <p>&nbsp;</p>

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Replies (4)
Clientele Legal
Clientele Legal's reply05 May 2017, 15:21
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Clientele Legal

Clientele Legal
Clientele Legal's reply08 May 2017, 15:57
Official

Please note that our attempts to contact you to discuss your concerns raised have been unsuccessful.

As previously discussed, we confirm that due to your missed premium payment, your matter no longer enjoys legal expenses cover and your policy has since Lapsed. This was further confirmed during a consultation that you attended at our offices.

At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us on *** should you wish to reinstate your policy or if you need anything further.

Regards ,

Sena T****e
Legal Advisor -2IC
Clientèle Legal

's update08 May 2017, 16:17
Reviewer Update

As previously confirmed I have made payment manually and there was no attempt or any form of communication from clientele regarding non payment as Clientele Legal does have my contact numbers aswell as my email address.

Im very unpleased with the treatment from Clientele Legal.

I will be taking this up with Radio 702 as this proves how unprofessional you are and how you take money from clients without doing what you say you would in return.

As we speak my contact number is active and you can call me now.

Clientele Legal
Clientele Legal's reply09 May 2017, 15:50
Official

Please note that we attempted to contact you again today.

We could unfortunately not reach you on the number available to us.

We have noted your concerns and can once again confirm that your claim has been repudiated due to missed premiums for the months of March and April 2017. We confirm further that the cash payments were made outside of the 15 day grace period afforded to you under your policy. You will be refunded the cash premiums paid as these cannot be allocated to the previous 2 months at this late stage. Please be advised that we have been unable to confirm that you were provided with an incorrect reference number by any member of our offices; however, we do note that you have made previous cash payments using the correct reference number.

You are welcome to follow the complaints procedure referred to in your repudiation letter, which will be sent to you shortly, should you feel aggrieved by our decision. Please contact us on *** or email us at *** should you have any further queries/ concerns.

Regards ,

Sena T****e
Legal Advisor -2IC
Clientèle Legal