JB
Justice B
1 reviews | Active since Mar 2014
25 Aug 2022, 17:32
Worse Service
I find clientele legal so very useless, m just wasting my money to pay monthly premium. I submitted an issue to be attended but its been more than 48 hours since I was promised that one lawyer will be assigned to ask me, none has called or emailed me something to show that they are busy they have started. It's just useless company, m now considering to cancel the debit and save that money for something else. I will never recommend anyone to join it! Bad service!
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
25 Aug 2022, 19:52Dear Justice given B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Lebohang Makhakhe
Clientele Legal
Clientele Legal's reply25 Aug 2022, 19:52
Official
Dear Justice given B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Lebohang Makhakhe
Clientele Legal
Clientele Legal's replyOfficial
29 Aug 2022, 15:01Dear Justice Given B,
We thank you for escalating your complaint to us.
Unfortunately, we have not had the opportunity to address your concerns as we cannot get through to you telephonically.
We do understand your frustration but would like to assure you that we would like to give you accurate and professional assistance to ensure that your interests are protected.
We do apologise for any inconvenience that may have been caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in future.
Regards,
Bernardus van der Merwe
Complaints Case Manager”
Clientele Legal's reply29 Aug 2022, 15:01
Official
Dear Justice Given B,
We thank you for escalating your complaint to us.
Unfortunately, we have not had the opportunity to address your concerns as we cannot get through to you telephonically.
We do understand your frustration but would like to assure you that we would like to give you accurate and professional assistance to ensure that your interests are protected.
We do apologise for any inconvenience that may have been caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in future.
Regards,
Bernardus van der Merwe
Complaints Case Manager”