GM
Granville M
1 reviews | Active since Jun 2018
06 Nov 2018, 08:50
Worse service, biggest *****
How does one give a minus review for these people? They are the worse lying pathetic and know nothing about the law. They do not have lawyer dealing with your matter as they advising. I have being dealing with them for a year and nothings resolved. All the ask for is more and more documents, once they have them they do nothing. Speaking to a so called manager second in charge months ago and nothing has changed or happened. They just take your money and lie to your face, all they can do is send out letters of demand that you as their clients has to deliver. No calls from them no follow ups, you as the clients has to do all the running around
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Replies (2)
Clientele Legal's replyOfficial
08 Nov 2018, 14:17 We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's reply08 Nov 2018, 14:17
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's replyOfficial
12 Nov 2018, 08:19 Dear Granville Martlouwx,
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. We do understand your frustration but would like to ensure you that this legal plan,allows you to be rest assured,knowing that you are protected by superior legal services.We are committed to assisting you with this matter further,within the terms and conditions of your legal policy. In order to assess your claim,we required additional information,which we requested from you. We note that the letter of demand was sent to the third party in attempt to resolve your matter before any legal action is required. Civil matters,such as yours can take a long time to finalize,should legal proceedings be instituted. Thus,we engage in mediation with the third parties,acting in our clients’ best interest in attempt to resolve such matters sooner. Considering our attempt to resolve your matter with the third party has failed,your matter has now been referred to our External Attorney Portfolio for cover to be confirmed.We shall keep you abreast of all further developments made. At Clientele legal,we are committed to ensuring a seamless customer experience and apologies for any inconvenience.Please do not hesitate to contact us on *** or email us at *** should you have any further concerns. Regards Karshan Dehal
Legal Advisor
Clientèle Legal
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. We do understand your frustration but would like to ensure you that this legal plan,allows you to be rest assured,knowing that you are protected by superior legal services.We are committed to assisting you with this matter further,within the terms and conditions of your legal policy. In order to assess your claim,we required additional information,which we requested from you. We note that the letter of demand was sent to the third party in attempt to resolve your matter before any legal action is required. Civil matters,such as yours can take a long time to finalize,should legal proceedings be instituted. Thus,we engage in mediation with the third parties,acting in our clients’ best interest in attempt to resolve such matters sooner. Considering our attempt to resolve your matter with the third party has failed,your matter has now been referred to our External Attorney Portfolio for cover to be confirmed.We shall keep you abreast of all further developments made. At Clientele legal,we are committed to ensuring a seamless customer experience and apologies for any inconvenience.Please do not hesitate to contact us on *** or email us at *** should you have any further concerns. Regards Karshan Dehal
Legal Advisor
Clientèle Legal
Clientele Legal's reply12 Nov 2018, 08:19
Official
Dear Granville Martlouwx,
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. We do understand your frustration but would like to ensure you that this legal plan,allows you to be rest assured,knowing that you are protected by superior legal services.We are committed to assisting you with this matter further,within the terms and conditions of your legal policy. In order to assess your claim,we required additional information,which we requested from you. We note that the letter of demand was sent to the third party in attempt to resolve your matter before any legal action is required. Civil matters,such as yours can take a long time to finalize,should legal proceedings be instituted. Thus,we engage in mediation with the third parties,acting in our clients’ best interest in attempt to resolve such matters sooner. Considering our attempt to resolve your matter with the third party has failed,your matter has now been referred to our External Attorney Portfolio for cover to be confirmed.We shall keep you abreast of all further developments made. At Clientele legal,we are committed to ensuring a seamless customer experience and apologies for any inconvenience.Please do not hesitate to contact us on *** or email us at *** should you have any further concerns. Regards Karshan Dehal
Legal Advisor
Clientèle Legal
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. We do understand your frustration but would like to ensure you that this legal plan,allows you to be rest assured,knowing that you are protected by superior legal services.We are committed to assisting you with this matter further,within the terms and conditions of your legal policy. In order to assess your claim,we required additional information,which we requested from you. We note that the letter of demand was sent to the third party in attempt to resolve your matter before any legal action is required. Civil matters,such as yours can take a long time to finalize,should legal proceedings be instituted. Thus,we engage in mediation with the third parties,acting in our clients’ best interest in attempt to resolve such matters sooner. Considering our attempt to resolve your matter with the third party has failed,your matter has now been referred to our External Attorney Portfolio for cover to be confirmed.We shall keep you abreast of all further developments made. At Clientele legal,we are committed to ensuring a seamless customer experience and apologies for any inconvenience.Please do not hesitate to contact us on *** or email us at *** should you have any further concerns. Regards Karshan Dehal
Legal Advisor
Clientèle Legal