Worse and unprofessional lawyers

Since I lodged dispute through Clientele Legal last year late November it’s been back and forth with me getting feedback,tried to reach out but the service is just terrible.Their Lawyer took my case and initiated communication with my third parties however throughout this period communication was terrible and all of a sudden this year I received emails saying that”my matters don’t require a Lawyer “my question is if this matters do not require a Lawyer.Why was my case taken from the word go and Communications initiated with my third parties .Do you guys take a case ,work on it and while in the process,go back and acces if the issue requires intervention or not?or you access a case before taking if because now I feel this is just lack of accountability from Clientele.My car is stuck at the machanic while you guys had arrangement with him after he failed to deliver on his promise you come back and tell me my issue don’t need intervention?My other matter also you are saying I have to go to Auto Ombudsman yet this is the first step I was advised to take by you and it did not work?I am definitely taking this matter to the Law Society