MM
Matsobane M

1 reviews | Active since Apr 2015

14 Aug 2017, 08:12

Where must we run to

<p>I ask clientel if I do qualify to lodge a divorce while my probation was left with three days to lapse. They responded by giving me a big no. Then I understand and waited until my probation was over. I send them an email requesting if I do qualify to lodge a divorce with their help, the answer was the same "no I don't qualify" refering to the respond I receive on the 27 may 2017. I phone and ask for the legal help with voluntary retrenchment, what is the possibility of opting for that. Still I don't qualify for that information.</p> <p>As a paying client, I'm worried to what do I qualify for at clientel. Could you please help to get clarification of what do I qualify for and when is that time.</p>

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Replies (2)
Clientele Legal
Clientele Legal's reply14 Aug 2017, 08:29
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Clientele Legal

Clientele Legal
Clientele Legal's reply14 Aug 2017, 14:45
Official

Thank you for bringing this matter to our attention.

Your divorce claim does unfortunately fall outside the ambit of your Legal Policy and regrettably were therefore entitled to limited assistance from our office.

We do understand your frustration with regards to your voluntary retrenchment matter but would like to assure you of our undertaking and commitment to assist you further with this matter, once we receive the information requested.

We further appreciate the time taken to discuss the cover available to you. Kindly refer to your policy document, to obtain a better understanding of the terms and conditions of your legal policy.

Please contact us on *** or email us at *** should you have any further queries relating to cover or your legal claim.

Ahtiyya Ebrahim

Team Leader- Legal Claims