VS
Vuyolwethu S
1 reviews | Active since Oct 2021
18 Jun 2024, 14:15
Where is the 24 hour legal help?
Good day
I have been a member to Clientel Legal for more than 4 years now. I am just concerned. I had an emergency over the weekend it involved a minor, called and I could see they are closed. There was an option to press 1 if i had an emergency, I pressed that one till i got tired, I never got anyone. On their whatsapp you'd Be waiting for a consultant and never get one. I am just so concerned. I sent them an email , I will see how it goes.where is the 24 hour legal advise you get if i would call till get tired? I still need legal advice!
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Replies (2)
Clientele Legal's replyOfficial
18 Jun 2024, 16:07Dear Vuyolwethu S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply18 Jun 2024, 16:07
Official
Dear Vuyolwethu S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
20 Jun 2024, 09:57Dear Vuyolwethu S,
Thank you for reaching out to us and allowing us to address your concerns.
We understand that you are dissatisfied with our handling of your urgent claim, and we want to assure you that we take your feedback very seriously.
We constantly strive to deliver accurate and professional assistance, and we apologize for any inconvenience caused.
Your feedback on turnaround times and service quality is valuable to us, and we are fully committed to enhancing our services.
Should you have any further queries or concerns, please do not hesitate to contact us directly.
Kind regards,
Alfred Vuso
Complaints Case Manager
Clientele Legal's reply20 Jun 2024, 09:57
Official
Dear Vuyolwethu S,
Thank you for reaching out to us and allowing us to address your concerns.
We understand that you are dissatisfied with our handling of your urgent claim, and we want to assure you that we take your feedback very seriously.
We constantly strive to deliver accurate and professional assistance, and we apologize for any inconvenience caused.
Your feedback on turnaround times and service quality is valuable to us, and we are fully committed to enhancing our services.
Should you have any further queries or concerns, please do not hesitate to contact us directly.
Kind regards,
Alfred Vuso
Complaints Case Manager