YK
Yonela K

1 reviews | Active since Mar 2018

08 Mar 2018, 17:55

WHAT DOES CL COVER EXACTLY ??

I have recently been in contact with a Clientele Legal Adviser who's been allocated to my claim. I am seeking representation and lawyer to apply for a rescission order in a Magistrate Court to rescind a debt review. However, their legal adviser was looking for all opportunities out there not to assist. He said if I want them to assist me that my matter must not be a pre existing matter?? And that clientele will never assist... What does that mean?? I joined debt Counciling after I had taken up a membership with clientele Legal.

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Replies (2)
Clientele Legal
Clientele Legal's reply09 Mar 2018, 08:23
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Clientele Legal

Clientele Legal
Clientele Legal's reply12 Apr 2018, 13:58
Official

Thank you for bringing this matter to our attention.

We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with this matter. We have advised you about the attendances made on your claim, clarified any misunderstanding and have agreed on the way forward. We shall keep you abreast of all further developments made.

At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.

We would like to apologise for any inconvenience cause.

Regards,

Tshifhiwa Moseta
Senior Legal Advisor (2IC)
Clientèle Legal