TC
Thembi C
1 reviews | Active since Jul 2022
03 Apr 2024, 22:07
What a ****M!!!!!! 😡😡😡🤬🚮
I'm so sick of this service I want to make a claim I can't find the number I email I get no response no man at this point I want to cancel rhe whole danm thing but what would that help I won't get my premiums back nxah call me back your service is putrid putrid 😡😡🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬*** Thembekile Chonco
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Replies (2)
Clientele Legal's replyOfficial
04 Apr 2024, 09:46Dear Thembi C,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply04 Apr 2024, 09:46
Official
Dear Thembi C,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
17 Apr 2024, 09:39Dear Thembi C, Thank you for reaching out to us and giving us the chance to address your concerns. We understand that you are unhappy with how we handled your claim, and we want to reassure you that we take your feedback seriously. We strive to provide accurate and professional assistance at all times, and we apologize for any inconvenience caused. We appreciate your concerns regarding feedback and turnaround times and want to assure you that we are committed to improving our services. We are working hard to ensure that we provide timely and efficient assistance to all of our clients. We want to confirm that we have advised you that our role over your matter is limited at this stage and that the Rental Housing Tribunal will resolve the matter as they hold a statutory mandate to attend to all Tenant & Landlord Disputes. We appreciate your understanding and cooperation in this matter. If you have any further questions or concerns, please don't hesitate to contact us directly. We value your feedback and are committed to providing you with the best possible service. Best regards,
Alfred Vuso
Complaints Case Manager
Alfred Vuso
Complaints Case Manager
Clientele Legal's reply17 Apr 2024, 09:39
Official
Dear Thembi C, Thank you for reaching out to us and giving us the chance to address your concerns. We understand that you are unhappy with how we handled your claim, and we want to reassure you that we take your feedback seriously. We strive to provide accurate and professional assistance at all times, and we apologize for any inconvenience caused. We appreciate your concerns regarding feedback and turnaround times and want to assure you that we are committed to improving our services. We are working hard to ensure that we provide timely and efficient assistance to all of our clients. We want to confirm that we have advised you that our role over your matter is limited at this stage and that the Rental Housing Tribunal will resolve the matter as they hold a statutory mandate to attend to all Tenant & Landlord Disputes. We appreciate your understanding and cooperation in this matter. If you have any further questions or concerns, please don't hesitate to contact us directly. We value your feedback and are committed to providing you with the best possible service. Best regards,
Alfred Vuso
Complaints Case Manager
Alfred Vuso
Complaints Case Manager