WHAT A JOKE - IMAGINE PAYING R 8 712-00 FOR NO SERVICE - JUST A SORRY TO HEAR

<p>For four years Clientele has been deducting Money from my bank account for a Policy that i took out for my son. Every month, clockwise i will recieve the SMS to inform me that the premium went off. When the premium was increased i did not recieve a notification, i just saw more money deducted and LIKE all good Citizens - WE PAY- RIGHT. </p> <p>Four months ago my son and i decided that we are going to cancel the policy, due to a previous incident where someone bumped his car, and it was drama. No service - and so unfriendly. It sounded like you woke someone up from a deep sleep. You could not even understand what the person was saying. SO we cancelled - confirmation from the person that the policy is now cancelled and my bank account will not be touched - No premium will go off.</p> <p> </p> <p>This is four months later and we are still battling, as the policy is cancelled everytime we phone, then suddenly premiums started to go off from my bank account any time of the month. That i was okay with because at least there was enough for the premium so my record is still clean.</p> <p> </p> <p>THEN CAME THE SHOCK</p> <p>On Saturday, 15 April 2017 my son was attacked by two grown men and a girl with wheelspanners. He defending himself, landing himself in jail with 2 charges.</p> <p>His first and only phonecall he makes is to his Clientele Legal Laywers for assistance. After repeating his story over and over to everybody that he gets put through, he was finally told: Sorry to hear about it, but your policy do not cover Assault or anything that relates to that, so we are unable to assist you. He tried so hard and long to get to someone just to listen to him that he was threaten that his phone will be removed forcefully from him. But he was so desperate that he was willing to take the chance to hang on, while being transferred from one person to the next</p> <p>WHAT HAPPENS:</p> <p>He was arrested with NO LAWYER TO REPRESENT HIM and trown into a Jail Cell like a ********- for the whole long Easter weekend. No one checking to make sure he is safe and does not have injuries, and with that i mean - You do not have to bleed to have injuries.</p> <p>Eventually i had to find a Private Law Firm to try and get my son out or just go and see if he was okay, because i could only see him for 5 min behind a thick glass. </p> <p>I got the best Laywers - young, willing to fight, and with so much compassion.</p> <p>They promised me that by Sunday 16 April 2017 they will have him out and they will take his case ...</p> <p> </p> <p>SO - YES they delivered and were absolutely stunning, i will recommed them to anyone, because they do what they say with INTEGRITY.</p> <p> </p> <p>SO - Let's get to the funniest part. </p> <p>On Monday 20 April 2017 at 07h07, I got the first alert from the bank. I looked, because it is still a way days away from the end of the month for any Debit orders, (which by the way is only one - Clientele)</p> <p>Then the second alert 07h11 from my bank - SURPRISE,SURPRISE - who do you think it is - Clientele -WOW</p> <p> </p> <p>Now imagine what is going around in my head - what would have happened if there was no money in my bank account - YES - PENALTY FROM THE BANK - RED LIGHT. No one gave Clientele any permission to go into my bank account and decides by themselves when to take money. If there was no money in my account they would have been the first to phone me - Right</p> <p>So - i decided - NO this is really no longer working for me, Clientele does not listen to my son when he cancels the Policy and when he needed them there was NO HELP.</p> <p>I phone Clientele - ready with my anger about deducting money whenever they want, as well as the fact that no one was there to help.</p> <p>First Operator - I explain my story - he listens, goes into the Policy, and informing me that Clientele has got something like a tracker(that's now what he said). The minute there is money in your accound they run a Debit order - does not matter what day of the month it is, even though you signed a contract that stipulates when the Debit order can run. NO - THEY TRACK YOUR ACCOUNT AND THEY DEDUCT.</p> <p>Imagine hearing that after what happened to my son. So now i want to cancel. </p> <p>NO - he cannot cancel the Policy - it needs to be done by a Laywer.</p> <p>Right - then put me through to the Laywer and Legal Department.</p> <p>HERE - THIS LAYWER PICKS UP- what a joke. I had to ask him to repeat his name that is how tired he sounded. Again i had to explain my phonecall - only to be interupted, very rudely, "What is your ID number" - i mean, i am still talking. </p> <p>Now - do not push my butten. " Say excuse me mam sorry to interupt you; but in order for me to assist can we start from the beginning and with your ID number" so that i can see and be with you as you tell me what the problem is.</p> <p>After telling him the story - again insisting this Policy to be stopped and about what happened to my son he said to me "did you read the fine print on the contract which stipulate that we do not cover Legal aspects." THERE WAS NO STIPULATIONS - NOT EVEN BEFORE SIGNING THE CONTRACT AND DISCUSSING EVERYTHING WITH THE CONSULTANT.</p> <p> </p> <p>Now everything I have said so far is like a dispicable joke, but let me make your day. The next words out of his mouth is:</p> <p>"You need to speak to my Supervisor as i cannot cancel the Policy, can he get my number so that the Supervisor can phone me back."</p> <p>My words to him; "You are a laywer - now you need a Supervisor to cancel the Policy and phone me back"</p> <p>Well in the end - I am still waiting - and again I phone only to be told the turn around for queries is 48 hours - WOW that was something that the laywer forgot to tell me.</p> <p>It is now 15h29 - i will give them until 16h00 to get back to me.</p> <p> </p> <p>After that i will onto this post - let everyone know when i heard from them</p> <p>Poor, unfriendly, sleepy, unhelpfull, dishonest - not one off these words can describe this company</p> <p>Nickey</p> <p> </p>