DM
Dudu M
1 reviews | Active since Mar 2021
07 Oct 2021, 17:21
Waste of money
Being calling in with a car dealership I have an issue with. They asked for contact details of that dealership so they can deal with the matter. They have not. They want you to run behind their backs in them assisting you that time. You have not defaulted in ur premiums. I'm still dealing personally with the car dealership while they can't make a mere phone call. I was warned by taking lawyers that you can't go to their offices now I understand why. Wasting my airtime and time begging for assistance
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Replies (2)
Clientele Legal's replyOfficial
08 Oct 2021, 08:07Dear Dudu M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply08 Oct 2021, 08:07
Official
Dear Dudu M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
11 Oct 2021, 08:31“Dear Dudu M,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm having discussed your matter and your concerns relating to the matter. We confirm that we will be contacting the third party and assessing your claim in terms of the ambit of the policy, whereby we will revert with feedback in due course.
At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future.
Yours sincerely,
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal”
Complaints Case Manager
Clientele Legal”
Clientele Legal's reply11 Oct 2021, 08:31
Official
“Dear Dudu M,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm having discussed your matter and your concerns relating to the matter. We confirm that we will be contacting the third party and assessing your claim in terms of the ambit of the policy, whereby we will revert with feedback in due course.
At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future.
Yours sincerely,
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal”
Complaints Case Manager
Clientele Legal”