HS
Humza S
1 reviews | Active since May 2015
21 Jul 2020, 16:48
waiting period never mentioned.
it's funny that they mention a 90 day waiting period when you sign up but 6 months later unfortunately we are unable to help cos this occurred in your waiting period. that's now left my family in total darkness and yet they cant do anything cos it's your waiting period. sad hey especially when there is kids involved . just imagine sorry this occurred in your waiting period so we can not help it's in your own account.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
21 Jul 2020, 17:16Dear Humza,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply21 Jul 2020, 17:16
Official
Dear Humza,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
23 Jul 2020, 13:23“Dear Humza We thank you for escalating your complaint to us. Unfortunately, we have not had the opportunity to address your concerns herein as you have been unreachable upon our various attempts to contact you telephonically. We do understand your frustration, but would like to assure you that this legal plan allows you to rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy. We confirm that as previously advised your claim unfortunately falls outside of the ambit of your legal policy, as you do not have reasonable prospects in your matter and the matter occurred while you were in a waiting period. Therefore, you are only entitled to limited assistance from our office, which we have provided. We further informed you that we were willing to provide you with further limited assistance, for which you declined same. We are ready to provide you with the further limited assistance and we look forward to hearing from you at your earliest convenience. At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Should you wish to discuss your matter further, please contact us on *** or email us at ***. Yours sincerely, Bernardus van der MerweComplaints Case Manager
Clientele Legal”
Clientele Legal”
Clientele Legal's reply23 Jul 2020, 13:23
Official
“Dear Humza We thank you for escalating your complaint to us. Unfortunately, we have not had the opportunity to address your concerns herein as you have been unreachable upon our various attempts to contact you telephonically. We do understand your frustration, but would like to assure you that this legal plan allows you to rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy. We confirm that as previously advised your claim unfortunately falls outside of the ambit of your legal policy, as you do not have reasonable prospects in your matter and the matter occurred while you were in a waiting period. Therefore, you are only entitled to limited assistance from our office, which we have provided. We further informed you that we were willing to provide you with further limited assistance, for which you declined same. We are ready to provide you with the further limited assistance and we look forward to hearing from you at your earliest convenience. At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Should you wish to discuss your matter further, please contact us on *** or email us at ***. Yours sincerely, Bernardus van der MerweComplaints Case Manager
Clientele Legal”
Clientele Legal”