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Yvonne K

1 reviews | Active since Aug 2023

22 Aug 2023, 10:12

VERY VERY DISAPPOINTED

Extremely disappointed with Clientel Legal's services and advices. We have been so loyal to them since 2009 till today, can't help but feel let down. It pains me to think about money wasted all these years. In 2019 we had a case and forwarded to them. We were told that we choose our own lawyer provided it's on Clientel Fee Structure, which we did. But to our surprise when it was time to pay we were sent from pillar to post no one availed himself to help on how to process the documents for payment. Sbusiso told us he doesn't work on that department. Till today we never received the money that was due.

Now in August we had another case but Clientel told us that we can't choose our own lawyer. I don't understand because even a car if it's involved in an accident a person is allowed to choose his own panelbeater. In 2009 was never informed that Clientel would choose their own lawyer, couldn't even started. Their lack of knowledge about the law and inability to assist when needed has left us with no choice but to cancel our subscription Disappointed doesn't even describe the anger and frustration that I have towards Clientel Legal Clientel is misleading the public with their empty promises and incompetence PLEASE STAY AWAY FROM THEM

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Replies (2)
Clientele Legal
Clientele Legal's reply23 Aug 2023, 11:15
Official
Dear   Yvonne K 

We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
  
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
    
Yours sincerely, 

Lindiwe Mabizela 
Clientele Legal 
Clientele Legal
Clientele Legal's reply29 Aug 2023, 14:59
Official
Dear   Yvonne K

Thank you for raising your concerns with us.
 
At the outset, we would like to apologize for any inconvenience you may have experienced. 
 
Our records indicate that your query was escalated to the office of the Independent Arbitrator for review. 

The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise.   Any determination made by the office of the Independent Arbitrator is final and binding on the Company. 

Your query would have already been acknowledged and a date would have been provided by when a response would be sent.  Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator. 

We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again. 

Yours sincerely,
   
 Lindiwe Mabizela
 Service Support Specialist
 Clientele Life