MD
Matthew D
1 reviews | Active since Sept 2025
30 Sept 2025, 23:39
Very unhappy with the current treatment
Worse ever when it comes to needing clientele at claim stage.
Been paying for over 3 years, when I signed up, they were very quick to attend to me because they just needed the sale... Now that I need to claim. No one is there to help... Sent what's app texts, email, tried calling even going on their social media platforms just to get help..
I've been ****med or we don't really matter at the end?
Helpful (0)
Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
01 Oct 2025, 07:28Dear Matthew D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply01 Oct 2025, 07:28
Official
Dear Matthew D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
MD
Matthew D's updateReviewer Update
06 Oct 2025, 11:20I hope these calls I keep on having with you guys are recorded because right, you have been making my life go through hell.
I don't know weather your agents get paid by declining our claims or by deviating away from clients cry.
They call, and when I get to my story for to be here now, they hang up and never call back...
Will this ever end? Ombudsman should intervene? I really don't know... At this moment, wish I could just have all my money back for the years I've been paying, go look for private lawyer and pay them that money so I can get the help I need and my nightmare will be over...
I don't know weather your agents get paid by declining our claims or by deviating away from clients cry.
They call, and when I get to my story for to be here now, they hang up and never call back...
Will this ever end? Ombudsman should intervene? I really don't know... At this moment, wish I could just have all my money back for the years I've been paying, go look for private lawyer and pay them that money so I can get the help I need and my nightmare will be over...
MD
Matthew D's update06 Oct 2025, 11:20
Reviewer Update
I hope these calls I keep on having with you guys are recorded because right, you have been making my life go through hell.
I don't know weather your agents get paid by declining our claims or by deviating away from clients cry.
They call, and when I get to my story for to be here now, they hang up and never call back...
Will this ever end? Ombudsman should intervene? I really don't know... At this moment, wish I could just have all my money back for the years I've been paying, go look for private lawyer and pay them that money so I can get the help I need and my nightmare will be over...
I don't know weather your agents get paid by declining our claims or by deviating away from clients cry.
They call, and when I get to my story for to be here now, they hang up and never call back...
Will this ever end? Ombudsman should intervene? I really don't know... At this moment, wish I could just have all my money back for the years I've been paying, go look for private lawyer and pay them that money so I can get the help I need and my nightmare will be over...
Clientele Legal's replyOfficial
07 Oct 2025, 11:50Dear Matthew D,
We thank you for escalating your complaint to us .
We confirm that we have contacted you and discussed your matter in detail. Unfortunately your policy has lapsed hence we could not assist you anymore .
Should you wish to discuss or seek clarity in this regard , please do not hesitate to contact us directly.
Clientele Legal's reply07 Oct 2025, 11:50
Official
Dear Matthew D,
We thank you for escalating your complaint to us .
We confirm that we have contacted you and discussed your matter in detail. Unfortunately your policy has lapsed hence we could not assist you anymore .
Should you wish to discuss or seek clarity in this regard , please do not hesitate to contact us directly.