DM
Dorothy M
1 reviews | Active since Jul 2021
12 Jul 2021, 15:22
Very poor service
I’m very disappointed in the service I get from Clientell , i have sent all documents for my case which is next week at the . I have spent so much money trying to contact clientele legal . Haven’t heard anything from them , don’t know the person handling my case . I’ve been paining my premium and is this how they value their customers . Very poor service . all the testimony on your ads are ****
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Replies (2)
Clientele Legal's replyOfficial
13 Jul 2021, 10:11Dear Dorothy M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply13 Jul 2021, 10:11
Official
Dear Dorothy M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
14 Jul 2021, 10:17“Dear Dorothy M,
We thank you for escalating your concerns to us and addressing the complaint with you today.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
As discussed, your matter is currently under assessment by management and we will revert to you in due course.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in future.
Yours sincerely,
A. Ramdass
Complaints Case Manager"
Clientele Legal's reply14 Jul 2021, 10:17
Official
“Dear Dorothy M,
We thank you for escalating your concerns to us and addressing the complaint with you today.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
As discussed, your matter is currently under assessment by management and we will revert to you in due course.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in future.
Yours sincerely,
A. Ramdass
Complaints Case Manager"