SH
Sharon H
1 reviews | Active since Jul 2018
08 Oct 2019, 11:50
Very poor service
I have been trying to get some assistance from Clientele however I keep getting inaccurate information from the advisors. This has been on going for 2 weeks now with no luck. I even tried to reach out using emails however no one seems to care. Very disappointing service.
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Replies (2)
Clientele Legal's replyOfficial
08 Oct 2019, 12:14Sharon H,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply08 Oct 2019, 12:14
Official
Sharon H,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
09 Oct 2019, 09:51Dear Sharon H,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We do understand your frustration but would like to ensure you that this legal plan allows you to be rest assured, knowing that you are protected by us.
We confirm having discussed this matter with you for the purposes of providing detailed legal advice and a way forward. Kindly be advised that your matter falls out of the ambit of this legal policy and will unfortunately not be covered. We confirm having forwarded details of External Attorneys whose appointment will be for your account.
At Clientele Legal, we are committed to ensuring a seamless customer experience and value you as a client.
Please do not hesitate to contact us on *** or email us at *** should you need anything further.
Regards,
Casey Swartz
Complaints Case Manager
Clientele Legal's reply09 Oct 2019, 09:51
Official
Dear Sharon H,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We do understand your frustration but would like to ensure you that this legal plan allows you to be rest assured, knowing that you are protected by us.
We confirm having discussed this matter with you for the purposes of providing detailed legal advice and a way forward. Kindly be advised that your matter falls out of the ambit of this legal policy and will unfortunately not be covered. We confirm having forwarded details of External Attorneys whose appointment will be for your account.
At Clientele Legal, we are committed to ensuring a seamless customer experience and value you as a client.
Please do not hesitate to contact us on *** or email us at *** should you need anything further.
Regards,
Casey Swartz
Complaints Case Manager