Very poor service

Item: Clientele Legal
Rating: 1
Author: Wesley S

I have been a diligently paying customer for over 12 years and when I needed their assistance with a legal matter, their service has been terrible. I logged a query 3 months ago and they have engaged me twice in that time. The second time they came back to me, clearly indicated that they had done nothing about my request in all this time. I would not advise anyone else using their service, very disappointed

Helpful (0)

Replies (2)

Clientele Legal's replyOfficial

02 Jun 2022, 20:43

DearWesley S,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist.

Yours sincerely,

Lebohang Makhakhe

Clientele Legal

Clientele Legal's reply02 Jun 2022, 20:43

Official

DearWesley S,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist.

Yours sincerely,

Lebohang Makhakhe

Clientele Legal

Clientele Legal's replyOfficial

03 Jun 2022, 14:30

“Dear Wesley S,

We would like to thank you for allowing us the opportunity to address your concerns raised.

We have discussed your matter with you today. We shall attend to keep you informed on the progress of your matter.

We apologise for any inconvenience you may have experienced, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in future.

Regards

Bernardus van der Merwe

Complaints Case Manager”

Clientele Legal's reply03 Jun 2022, 14:30