DN
Dzulani N
1 reviews | Active since Nov 2019
12 Jun 2020, 15:50
Very much disappointed with clientel legal
Clientel legal is fully of lies and empty promise.All the time when i need help i have to spend much air time doing follow up or fighting them to get help like I'm not paying them.The legal advisors are full of wrong information and time wester ,when i call for one claim i always get different stupid advice from them and i always get good legal advice from the internet which i end up resolved my problem alone.They treat me like a Goat while the Goat is those who don't understand their job. Is like I'm paying to get a stupid legal advice or lie.Very poor service i got from clientel legal team
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Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
12 Jun 2020, 15:53Dear Dzulani N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply12 Jun 2020, 15:53
Official
Dear Dzulani N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
15 Jun 2020, 15:22“Dear Dzulani N,
We thank you for escalating your concerns to us and allowing us the opportunity to discuss your matter.
We do understand your frustration, however it is unfortunate that the claim you reported falls within the exclusions of your Legal Policy and we were unable to assist you in your matter. Please note however had we been provided with further information in your matter we could have extended further limited assistance.
We however apologise for the dissatisfaction with regards to your claims experience but would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times.
At Clientele Legal, we are committed to ensuring a positive customer experience and apologise for any inconvenience caused. Please contact us on *** or email us at *** should you have any queries in future.
Yours sincerely,
Carla Fick
Complaints Case Manager
Clientele Legal”
Clientele Legal”
Clientele Legal's reply15 Jun 2020, 15:22
Official
“Dear Dzulani N,
We thank you for escalating your concerns to us and allowing us the opportunity to discuss your matter.
We do understand your frustration, however it is unfortunate that the claim you reported falls within the exclusions of your Legal Policy and we were unable to assist you in your matter. Please note however had we been provided with further information in your matter we could have extended further limited assistance.
We however apologise for the dissatisfaction with regards to your claims experience but would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times.
At Clientele Legal, we are committed to ensuring a positive customer experience and apologise for any inconvenience caused. Please contact us on *** or email us at *** should you have any queries in future.
Yours sincerely,
Carla Fick
Complaints Case Manager
Clientele Legal”
Clientele Legal”
DN
Dzulani N's updateReviewer Update
01 Aug 2020, 07:36Jaa the only thing you're good at is to apologise and to make my claim to look like it doesn't fall under your line.
The same bad treatment from your staff is still happening and is very unprofessional
On July i had opened the claim and Sabah Ismail was hendling it well that bef i gave her a go ahead to communicate with my former employer,then she send sms said the contact is on voice mail while lying to me as the number is for the sales manager and it will never go on voice m during the office hours ,i did called the number sametime and went through.The worst part they employer respond to me and i had forwarded her the email but never come back to me but send othet boy to call me without the information of my claim which sounds like he was just wanted to di9 me. I really feel like they recieve the bribe to ignore my claim.
I did call clientel legal many times looking for Sabah but some boy the day also tri to discourage me by behaving lkie a ???? and very disrespectful and if i was face to with him i could be in jail after kicking his ass because the same boy i had complained about his stupid behavior on June .
I believe they're hiring unprofessional staff from the street so that they can make more money
The same bad treatment from your staff is still happening and is very unprofessional
On July i had opened the claim and Sabah Ismail was hendling it well that bef i gave her a go ahead to communicate with my former employer,then she send sms said the contact is on voice mail while lying to me as the number is for the sales manager and it will never go on voice m during the office hours ,i did called the number sametime and went through.The worst part they employer respond to me and i had forwarded her the email but never come back to me but send othet boy to call me without the information of my claim which sounds like he was just wanted to di9 me. I really feel like they recieve the bribe to ignore my claim.
I did call clientel legal many times looking for Sabah but some boy the day also tri to discourage me by behaving lkie a ???? and very disrespectful and if i was face to with him i could be in jail after kicking his ass because the same boy i had complained about his stupid behavior on June .
I believe they're hiring unprofessional staff from the street so that they can make more money
DN
Dzulani N's update01 Aug 2020, 07:36
Reviewer Update
Jaa the only thing you're good at is to apologise and to make my claim to look like it doesn't fall under your line.
The same bad treatment from your staff is still happening and is very unprofessional
On July i had opened the claim and Sabah Ismail was hendling it well that bef i gave her a go ahead to communicate with my former employer,then she send sms said the contact is on voice mail while lying to me as the number is for the sales manager and it will never go on voice m during the office hours ,i did called the number sametime and went through.The worst part they employer respond to me and i had forwarded her the email but never come back to me but send othet boy to call me without the information of my claim which sounds like he was just wanted to di9 me. I really feel like they recieve the bribe to ignore my claim.
I did call clientel legal many times looking for Sabah but some boy the day also tri to discourage me by behaving lkie a ???? and very disrespectful and if i was face to with him i could be in jail after kicking his ass because the same boy i had complained about his stupid behavior on June .
I believe they're hiring unprofessional staff from the street so that they can make more money
The same bad treatment from your staff is still happening and is very unprofessional
On July i had opened the claim and Sabah Ismail was hendling it well that bef i gave her a go ahead to communicate with my former employer,then she send sms said the contact is on voice mail while lying to me as the number is for the sales manager and it will never go on voice m during the office hours ,i did called the number sametime and went through.The worst part they employer respond to me and i had forwarded her the email but never come back to me but send othet boy to call me without the information of my claim which sounds like he was just wanted to di9 me. I really feel like they recieve the bribe to ignore my claim.
I did call clientel legal many times looking for Sabah but some boy the day also tri to discourage me by behaving lkie a ???? and very disrespectful and if i was face to with him i could be in jail after kicking his ass because the same boy i had complained about his stupid behavior on June .
I believe they're hiring unprofessional staff from the street so that they can make more money