Very inept service with bad attitude

<p>we have logged a claim for civil matter against a hotel for negligance and the person called Kane Moodley specifically told me to tell the hotekl to provide them with information in relation to the resonse that I have placed my hope in clientele legal that they will help me with, first of all we am their client and have mandated/reported the matter to them and have sent them all relavant documentation inrelation to our complaint about the hotel, for them (clientele legal) to represant us for which their are failing us, they say we must call the people we are complaining about. Is clientele not providing legal services to their client? if so why shoul we call because once the matter has been reported to they are suppoused to handle everything and request futher documentation should it be requered from us to substinciate our claim not for us to call the defendant on behalf of them.</p> <p>they are forever advertising that they provide proffessional legal advice but what we have experianced its completly the opposite, and we are sent from one call centre agent to another for which one has to repeart same thing over and over again and get no assistance. </p>