DR
Delva R
1 reviews | Active since Mar 2017
12 Feb 2019, 13:26
Very disappointing and unprofessional
Seems like they hire consultant who don't know what they are doing.we agree on the plan,but just after concluding sale, I get SMS confirming sale of different plan with incorrect premium, for a different debit date. Send them an email, after 3days of no response, I called servicing, told them my what happened,gave them my ID and contact number, asked for call back.the lady tells me they have high call volume n cannot call me, as I was asking her to call me back when she has time, u ran out of airtime.should that even be an excuse...like really
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Replies (2)
Clientele Legal's replyOfficial
12 Feb 2019, 15:27 We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's reply12 Feb 2019, 15:27
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's replyOfficial
06 Mar 2019, 16:14 Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback. Our consultant explained the way forward, however, you opted to cancel the policy. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken to prevent this from happening again. account. Should you require further assistance please do not hesitate to contact us. Yours sincerely, Compliance Department
Clientele Legal's reply06 Mar 2019, 16:14
Official
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback. Our consultant explained the way forward, however, you opted to cancel the policy. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken to prevent this from happening again. account. Should you require further assistance please do not hesitate to contact us. Yours sincerely, Compliance Department