GM
Grace M
1 reviews | Active since Oct 2024
28 Mar 2025, 05:47
Very disappointed with the service I got .
I had bat service by clientele telling me that my matter is an old matter and I started with them 3 year ago, which I explained very well my matter is for 2024 still I did get help.
I am very disappointed and stress I had to go to court by myself and we are paying them every month to assist us.
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
28 Mar 2025, 10:41Dear Grace M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply28 Mar 2025, 10:41
Official
Dear Grace M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
05 Apr 2025, 12:55Dear Grace M,
We thank you for escalating your complaint to us and allowing us the opportunity to discuss same with you.
We confirm that your claim unfortunately fell outside of the ambit of your legal policy and thus you were advised accordingly.
Your policy has been actioned as per your request.
Should you wish to discuss further, please contact us directly.
Kind regards,
C. Fick
Complaints Case Manager
Clientele Legal's reply05 Apr 2025, 12:55
Official
Dear Grace M,
We thank you for escalating your complaint to us and allowing us the opportunity to discuss same with you.
We confirm that your claim unfortunately fell outside of the ambit of your legal policy and thus you were advised accordingly.
Your policy has been actioned as per your request.
Should you wish to discuss further, please contact us directly.
Kind regards,
C. Fick
Complaints Case Manager