NN
Nokuphila N
1 reviews | Active since Apr 2019
07 Aug 2019, 23:57
very Disappointed. Assistance not provided
Clientele is one of the most expensive legal services company but because its a reputable I decided to open a policy.
I am very disappointed at the assistance they have provided me.
When I needed legal advice they were there on call to provide me with advice but they were there to just merely tell me what the law says when it came to the issue I was dealing with. They were not willing to help me come up with a solid case to help me defend myself which is what lawyers are suppose to help you with.
Thank goodness I can cancel my policy at anytime. I will try legalwise.
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Replies (2)
Clientele Legal's replyOfficial
08 Aug 2019, 08:08Dear Nokuphila N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply08 Aug 2019, 08:08
Official
Dear Nokuphila N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
15 Aug 2019, 09:19Dear Nokuphila N We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. We do understand your frustration but would like to ensure you that this legal plan allows you to be rest assured, knowing that you are protected by us. We confirm having discussed this matter with you for the purposes of providing detailed legal advice and the way forward. As per our telephonic discussion, your claim falls outside the ambit of your Legal Policy as you are still within the three month Waiting Period and as such you are only entitled to advice from our office unfortunately. At Clientele Legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further. Regards, Casey SwartzComplaints Case Manager
Clientele Legal's reply15 Aug 2019, 09:19
Official
Dear Nokuphila N We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. We do understand your frustration but would like to ensure you that this legal plan allows you to be rest assured, knowing that you are protected by us. We confirm having discussed this matter with you for the purposes of providing detailed legal advice and the way forward. As per our telephonic discussion, your claim falls outside the ambit of your Legal Policy as you are still within the three month Waiting Period and as such you are only entitled to advice from our office unfortunately. At Clientele Legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further. Regards, Casey SwartzComplaints Case Manager