TM
Thulani M

1 reviews | Active since Apr 2014

13 Nov 2019, 03:46

Very Disappointed

I’m extremely disappointed with clientele and regret taking their legal policy, I’ve been paying my premiums very well but like everyone else here when I needed help I didn’t get it. Few months back I had a consumer issue and I reported it to clientele and they waited over a week to give me a call to tell me that the lawyer assigned to my claim was on leave :( and by then I already paid another lawyer to resolve my case since It was an urgent matter so it was sorted.

I then carried on with my policy hoping the first one was a mistake but only realized now that no actually it was not, that’s how they trick people and rip them off they hard earned money.

I recently had another consumer issue, a simple thing that can be resolved by a letter but again clientele has not given me any feedback so I guess again someone is now on maternity leave so my matter will be attended after 4 months.

I warn everyone and anyone wanting to join clientele to stay away not unless you have money to waste.

I’m definitely parting ways with clientele!

0
Replies (2)
Clientele Legal
Clientele Legal's reply13 Nov 2019, 08:52
Official
Dear  Thulani,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Judith Mboweni

Clientele Legal
Clientele Legal
Clientele Legal's reply18 Nov 2019, 09:11
Official
“Dear Thulani, With reference to our telephone conversation on Wednesday, 13 November 2019, we would like to thank you for allowing us to resolve your complaint. We understand your frustrationand apologize for any inconvenience caused, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We confirm that we have contacted you within our turnaround time. As discussed, your claim unfortunately falls outside of the ambit of your legal policy. We however provided you with a way forward regarding the said matter.  At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.  Should you wish to discuss your matter further, please contact us on *** or email us at ***. Yours sincerely, Bernardus van der MerweComplaints Case Manager
Clientele Legal”