Very bad service- clientele legal

Item: Clientele Legal
Rating: 1
Author: Anna M

Very bad service. Had 2 different matters that I needed help with, no help from both matters. Instead the people I had a problem with ended up charging me more. Clientele told me if I needed to pursue the matter further they can get a lawyer for me and I’ll be liable to pay the lawyer. Very very bad service , waste of my money for more 3 years. Right now I’m holding for more than 1 hour 12 minutes to cancel my policy, a call at whose charge?

Helpful (0)

Replies (2)

Clientele Legal's replyOfficial

04 Aug 2025, 11:06

Dear Anna M,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.

Yours sincerely,
Clientele Legal

Clientele Legal's reply04 Aug 2025, 11:06

Official

Dear Anna M,

Clientele Legal's replyOfficial

05 Aug 2025, 15:02

Dear Anna M,

We thank you for escalating your complaint to us and allowing us an opportunity to resolve same.

We confirm that your claim unfortunately fell outside of the ambit of your legal policy and thus you were advised accordingly.

We confirm further that we have escalated your query as per your request, and that the relevant department will be in contact with you in due course.

Should you wish to discuss further, please contact us directly.

Kind regards,

Clientele Legal's reply05 Aug 2025, 15:02

Official

Dear Anna M,

We thank you for escalating your complaint to us and allowing us an opportunity to resolve same.

We confirm that your claim unfortunately fell outside of the ambit of your legal policy and thus you were advised accordingly.

We confirm further that we have escalated your query as per your request, and that the relevant department will be in contact with you in due course.

Should you wish to discuss further, please contact us directly.

Kind regards,