BM
Bika M
1 reviews | Active since May 2020
11 Aug 2021, 12:30
Very bad service
I've been with clientele legal from 2015 and the service they give is very bad and not convincing. They always giving you reasons why they won't be able to help. They don't give you any peace of mind. I need a new and more reliable and trustworthy legal team to fight my legal battles
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
11 Aug 2021, 15:51 Dear Bika collin M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply11 Aug 2021, 15:51
Official
Dear Bika collin M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
17 Aug 2021, 10:09“Dear Bika collin M,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm having discussed your concerns and providing you with a way forward regarding your current matter. We further also confirm that we have discussed another matter that you have raised, whereby we have requested certain information and/or documents that was previously requested in order to assess your matter further.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sinecerely,
Yours sinecerely,
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal”
Complaints Case Manager
Clientele Legal”
Clientele Legal's reply17 Aug 2021, 10:09
Official
“Dear Bika collin M,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm having discussed your concerns and providing you with a way forward regarding your current matter. We further also confirm that we have discussed another matter that you have raised, whereby we have requested certain information and/or documents that was previously requested in order to assess your matter further.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sinecerely,
Yours sinecerely,
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal”
Complaints Case Manager
Clientele Legal”