SA
Shamima A
1 reviews | Active since Apr 2022
08 Jan 2026, 06:55
Very Angry Paying client
We have been complaining with regards to our matter and still no response. Another year has gone and premiums been taken to no satisfaction. We were told by the attorneys it will take 2 years to be sorted and now it's gone 4 years. We have written to the National Financial Ombudsman of South Africa and its gone 6 months and nothing has been done. I did email and complain on their website and no response from the case advisor. I just want my full premium back from the time I took this policy.
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Replies (3)
Clientele Legal's replyOfficial
08 Jan 2026, 07:21Dear Shamima A,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply08 Jan 2026, 07:21
Official
Dear Shamima A,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
12 Jan 2026, 08:33Dear Shamima A, Thank you for reaching out and sharing your concerns with us. We appreciate the opportunity to address your complaint and work towards a meaningful resolution. We understand the frustration this situation may have caused and want to assure you that our commitment to providing accurate and professional assistance is unwavering. We are very sorry for any inconvenience you've had due to the lack of feedback and assistance regarding your matter. Your satisfaction is our top priority, and we are dedicated to providing you with the support you deserve during this time. Unfortunately, we were unable to reach you for comment and in-depth discussion despite our numerous attempts. If you would like to discuss this further or have any additional questions, please don't hesitate to reach out to us. Kind regards, Alfred Vuso Complaints Case Manager
Clientele Legal's reply12 Jan 2026, 08:33
Official
Dear Shamima A, Thank you for reaching out and sharing your concerns with us. We appreciate the opportunity to address your complaint and work towards a meaningful resolution. We understand the frustration this situation may have caused and want to assure you that our commitment to providing accurate and professional assistance is unwavering. We are very sorry for any inconvenience you've had due to the lack of feedback and assistance regarding your matter. Your satisfaction is our top priority, and we are dedicated to providing you with the support you deserve during this time. Unfortunately, we were unable to reach you for comment and in-depth discussion despite our numerous attempts. If you would like to discuss this further or have any additional questions, please don't hesitate to reach out to us. Kind regards, Alfred Vuso Complaints Case Manager
Clientele Legal's replyOfficial
19 Aug 2026, 15:13Dear Shamima A We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. We have sent you an email addressing the concerns you have raised. We kindly ask that you respond to our email, and if you have any further questions or concerns, please don’t hesitate to reply to the email sent to you. We recognize the frustration this situation may have caused, and we want to reassure you of our ongoing commitment to providing timely, professional, and dedicated support at every stage. Warm Regards,
Ramona MoodleyComplaints Case Manager
Ramona MoodleyComplaints Case Manager
Clientele Legal's reply19 Aug 2026, 15:13
Official
Dear Shamima A We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. We have sent you an email addressing the concerns you have raised. We kindly ask that you respond to our email, and if you have any further questions or concerns, please don’t hesitate to reply to the email sent to you. We recognize the frustration this situation may have caused, and we want to reassure you of our ongoing commitment to providing timely, professional, and dedicated support at every stage. Warm Regards,
Ramona MoodleyComplaints Case Manager
Ramona MoodleyComplaints Case Manager