1 reviews | Active since Aug 2012
Very angry and disappointed
We took out Clientele Legal thinking it will assist us when we need them. My husband require assistant regarding a Maintenance matter and we consulted Clientele complaints department a month ago and no assistance or even a call back. We eventually got a telephone number to ask to speak to someone of which they assure us that we are fully cover and are entitled to a lawyer. They provide us with lawyers details and when we contacted them they told us we are liable for all the fees and there's no discount for Clientele customers. If we need their services we will have to pay anything from R20k. My husband needs to be in court on 21 June 2019 and the sad part is he has to go and defend himself where as we have Clientele Legal cover. So I want to know for what are we paying every month if they cant help us. The bad part is everyday on TV they tell you how good they are and we believed them but now we are paying for nothing. This is very bad and disappointing. If you can't assist us then kindly refund all our premiums back,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Thank you for bringing this matter to our attention.
We confirm that we have made various attempts to contact you without success unfortunately . We further confirm that we have forwarded sms messages in order to inform you of the said attempts.
Kindly be advised that the claim reported to us falls outside the ambit of your Legal Policy and as such you are only entitled to limited assistance from our office unfortunately.
We do understand your frustration and await your further instructions in order to assist you within the ambit of your legal policy.
At Clientele Legal, we are committed to ensuring positive customer experiences and apologize for any inconvenience caused. Please contact us on *** or email us at *** should you have any queries in future.
Regards,
Casey Swartz
Clientele Legal
Thank you for bringing this matter to our attention.
We confirm that we have made various attempts to contact you without success unfortunately . We further confirm that we have forwarded sms messages in order to inform you of the said attempts.
Kindly be advised that the claim reported to us falls outside the ambit of your Legal Policy and as such you are only entitled to limited assistance from our office unfortunately.
We do understand your frustration and await your further instructions in order to assist you within the ambit of your legal policy.
At Clientele Legal, we are committed to ensuring positive customer experiences and apologize for any inconvenience caused. Please contact us on *** or email us at *** should you have any queries in future.
Regards,
Casey Swartz
Clientele Legal