Verbal Abuse / Profanity Used

I recently started to receive an influx of calls from Clientele "Reinstates" department due to having cancelled my legal policy with them. On 30/03/2023 more specifically at 08:59AM, I received a call asking to speak to me "Terrance" ,I responded what is it regarding to which the caller repeated himself "Is this Terrance", I then got a bit annoyed as you do not make an outbound call not disclosing Who you are and where you are calling from. To my utter shock the agent then shouted "**** YOU" and hung up. Being a working class professional just starting my day awaiting public transport I felt powerless and not in control and could not fathom as to how somebody representing a specific brand or group could just abuse somebody randomly. I called back the number and I then immediately ascertained it was from Clientele. CLI in question "***". Shortly thereafter I received a call from a Jabulo I think and I stopped him right there and explained my previous experience to which he rep**** he will "Escalate" and get a Manager to contact me which was to no avail. I then received the third call from a female this time whom was just interested in a 1 way conversation and by her tone just wanted to go about her way pitch whatever and get of the phone with no empathy. I asked to speak to a Manager and held on for some time prior to another female coming onto the line and introduced herself as Nonkululeko (Manager), I explained in detail what has transpired and asked her to pull the call recording and investigate accordingly. Nonkululeko advised she will get back to me which she did and advised she cannot locate the call recording and can only locate the second call which was from Jabulo, I then went on to give her the specifics which was the exact time and CLI stated above and after some time got back to me confirming they have obtained the call recording and the agent's name was "Innocent" and they will take the necessary disciplinary action / he can call me to apologize. I was like thats it, no empathy what so ever, so this major group lacks accountability in the sense that they hold the agent responsible yet calls were made from their resources and they not responsible. Nonkululeko did advise is can escalate on my side and the only thing she can do is escalate to their compliance department and revert with feedback in which I received no further correspondence.

My suggestion to all out there is always be on your guard and never accept this sort of treatment from anybody, especially a "So called joke of an Executive Corporate"