Utter dissapointment with Clientele

Disappointed doesn’t even describe the feelings and anger I have towards clientele legal. I have been a member for a while now and I’ve never had to submit a claim until February this year 2023. I had a drunk driver drive onto my vehicle and followed all the necessary procedures to report a motor vehicle accident. I then approached clientele legal for legal assistance immediately as I knew this other driver was not going to pay me for damages.

Some time in May I was informed by clientele that they had assigned another legal rep to my case and I was not given reasons. In every document that they had requested from affidavits, accident reports, quotations, photos for the damages etc I have given them and every time they request something I made sure I gave it to them in no longer than 24 hours and I would get acknowledgement of receipt immediately but get a call in over a week to say that they had received my documents and will be assessed further which took another 2 weeks or so then they would request something else.

Now in August, they then advised me my application had been declined because I was supposed to contact my insurance company first then them if I wasn’t satisfied with my insurance outcome. My one question was why wasn’t I informed of this from the beginning as I had spent so much time and money only to have this matter declined, I didn’t get an answer but only an arrogant response saying it was in my Policy document. Again, why entertain my application instead of advising me to contact my insurance.

I really need some assistance in exposing Clientele of their false and **** promises and misleading the public that they have good and competent consultants. I have spent so much money in getting all that they required from me instead I would have rather paid my insurance access and get my car fixed in no time.