Hellopeter
Share Your Experience
AvdM
Andrew van der Merwe

1 reviews | Active since Jun 2010

25 Jan 2018, 11:13

Using my confidential details in spam

Dear Clientèle Please could you explain to me why I am getting marketing spam for your Legal plan via a company called InsuranceFundi in which I am given my private information which they should not know and asked to confirm said information? The information includes full name, mobile number and ID number.

0
Replies (4)
Clientele Legal
Clientele Legal's reply25 Jan 2018, 12:17
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Clientèle Legal

AvdM
Andrew van der Merwe's update25 Jan 2018, 12:31
Reviewer Update
Thank you, Siphesihle.
Clientele Legal
Clientele Legal's reply29 Jan 2018, 09:34
Official

Thank you for raising your concerns with us.

As per our discussion we have addressed all raised concerns and confirmed that your contact details have been blacklisted on our system.

It is important to note that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.

Furthermore we confirm that the query has been resolved, and you are pleased with the outcome.

We trust you find this in order, however should you require any further assistance please feel free to contact us again.

Yours sincerely,

Siphesihle Rodolo

Service Recovery Specialist

AvdM
Andrew van der Merwe's update29 Jan 2018, 10:24
Reviewer Update
I have adjusted my review upwards. I received a genuine apology, and assurances that database adjustments would be made and that it would stop. It would be nice if this business of buying and selling contact details for this sort of purpose would stop entirely. There are less off-putting ways to market your services. My number is listed on the Direct Marketing Association National OPT OUT Database but it seems there might have been a good reason, if a check was done, why it slipped the net.