GM
Giyani M

1 reviews | Active since Aug 2020

12 Mar 2025, 08:18

Useless,Unprofessional ,deceiving and not worthy to join and pay your money.

This firm is as useless as a grade 0 student. My experience with this is very very bad and irritating.I had a simple ULP case whereby i was unfairly treated by employer changing my terms of employment without consultation and regrading my position. Clientele at first agreed that i have a case but guess what. From drafting documents to CCMA to end i was on my own no legal advisor nothing until the end worse of worse i went to arbitration without a representative. People save your money from this ****** they are useless and unprofessional as specially a lady called Pontsho worse worse i dont even think i can call her legal advisor she doesn't deserve the Tittle. They advertise wrong information on TV which iam to write to the broadcasting commission for review of what they say as is deceiving people.They will never contact you after lodging a claim until you keep calling them all they know is to copy and paste repudiation letters they axcel on that they dont even consult with you to get to the bottom of the matter until you push to do so what kind of lawyers are those? useless uselless don't fall into their trap ,lets advise others who doesn't have access to this platforms I went to attend cases to CCMA on my own even to date i don't know who was assigned to my other matter of ULP but been paying them for years never once assisted by them. save your money and avoid this avoid this useless firm.To date iam still on my own the matter need to be taken to a different platform and to equity court but none of the lawyers have come foward to advise.

0
Replies (1)
Clientele Legal
Clientele Legal's reply12 Mar 2025, 10:02
Official
Dear Giyani M,

Thank you for raising your concerns with us.
 
At the outset, we would like to apologize for any inconvenience you may have experienced. 
 
Our records indicate that your query was escalated to the office of the Independent Arbitrator for review and written feedback was sent to your email.  Please respond to the email sent by the Independent Arbitrator if you are not happy with the feedback.

The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise.   Any determination made by the office of the Independent Arbitrator is final and binding on the Company. 

Your query would have already been acknowledged and a date would have been provided by when a response would be sent.  Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator. 

We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again. 

Yours sincerely,
    
Lindiwe Mabizela
Service Support Team Leader
Clientele Life