DP
Dalion P

1 reviews | Active since Apr 2016

14 Sept 2016, 16:50

Useless Useless Useless

<p>Clientele Legal is really ****. No direct lines to speak directly to laywers or lawyer assistant, person handling claim is never available. continuously promising to get back to you..... but never do.</p> <p>Await instructions but when instructions send they take forever to respond.</p> <p> </p> <p>Vela Nkosi never available as well as managers never available to deal with a matter while client endures sleepless nights not knowing where they stand.</p> <p>Really unsatisfactory service. Very Very Bad.</p> <p>Ive been giving services like this the benefit of doubt but it appears that they scheming is bigger than all the pyramid schemes combined.......</p> <p> </p> <p>All talk and no action on simple matters. Imagine the bigger issues............................</p> <p> </p> <p> </p>

0
Replies (3)
Clientele Legal
Clientele Legal's reply14 Sept 2016, 17:02
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Clientele Legal

Best regards,

Clientele Legal
Clientele Legal's reply15 Sept 2016, 15:52
Official

Thank you for allowing us to address your concerns.

We confirm that Mr Nanzi Ndaba from our offices was in contact with you on 15 September 2016 to discuss your complaint.

As per our discussion you were advised that your allocated legal advisor is currently unfortunately on unscheduled emergency leave, however we will endeavour to assist you with your legal matter as per the agreement reached in our telephone conversation and provide you with feedback thereafter.

Should you have any further queries or concerns, please do not hesitate to contact us for further assistance.

Regards

Nanzelelo Ndaba

Clientele Legal

Best regards,

DP
Dalion P's update05 Oct 2016, 13:14
Reviewer Update

Once again I await a response regarding the letter that must be drafted. Again letter was diarised for Monday 26 September 2016.

WHAT is the delay. Vela Nkosi promised again to have it done by above date. We've long exceeded said date......

Time is very important and it doesnt seem to matter to you.........