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ovttshukudu O

1 reviews | Active since Jun 2016

25 Aug 2022, 12:48

Useless, unreliable service provider. In time of need DON'T call them.

Instead of giving the peace of mind they advertise they guaranteed me anxiety at every turn. Imagine paying religiously over a year and EVERY TIME you need help from advise to an actual lawyer, you get *****ed over. Every single time I need them they let me down now I am shopping around for alternative service providers. They sent me mediocre lawyers every time. Imagine being in a high risk pregnancy and being let down by 2 lawyers they sent to solve my labour matter. I don't have income because of the matter so it's serious but instead of peace of mind they added to it. I will not recommend them to anyone I know "except my enemy". And on top of that they only said "sorry". So called management just said "oops sorry". They let me down 4 times which is how many times I needed them. Everything from not getting back to me to giving me 2 joker lawyers.

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Replies (2)
Clientele Legal
Clientele Legal's reply25 Aug 2022, 13:02
Official
Dear  Ofentse T 

We confirm receipt of the concerns raised.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
      
Yours sincerely,

Shanitha Hanuman
Clientele Legal   
Clientele Legal
Clientele Legal's reply26 Aug 2022, 16:10
Official
“Dear Ofentse T, 
 
We thank you for escalating your concerns to us and allowing us the opportunity to discuss your complaint. 
 
We understand your frustration but would like to assure you that the allocated advisor is doing everything possible to resolve your dispute with the relevant Service Provider and as per the feedback provided. 
 
We confirm that we have advised you on a way forward regarding your matter and shall continue to provide the required assistance, to ensure that your interests are protected.  Feedback in this regard will be provided to you in due course and as further progress is made. 

Should you wish to discuss your matter further, please do not hesitate to contact us at any time.
 
 
Regards, 
 
C. Mbatha 
Complaints Case Manager