tT
tidumimi T
1 reviews | Active since Mar 2018
27 Aug 2020, 20:06
Useless service
I got the worst service from Clientele lawyers, they didn't sound interested and only gave me updates after 3 weeks only to tell me that there is nothing they can. This happened on several occasions, had to end up finding solutions myself. Today I had cancelled the policy because I was still not getting any assistance, very slow and useless.
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
28 Aug 2020, 09:33Dear Loretta S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply28 Aug 2020, 09:33
Official
Dear Loretta S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
28 Aug 2020, 15:59“Dear Loretta S
With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to attend to your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We noted your concerns and offered to assist in the best way possible however the policy had already been cancelled.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for having been our client as we value our clients
Should you wish to reconsider your decision to cancel the policy, please contact us directly.
Yours sincerely,
Cyril Mbatha
Complaints Case Manager
Clientele Legal"
Complaints Case Manager
Clientele Legal"
Clientele Legal's reply28 Aug 2020, 15:59
Official
“Dear Loretta S
With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to attend to your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We noted your concerns and offered to assist in the best way possible however the policy had already been cancelled.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for having been our client as we value our clients
Should you wish to reconsider your decision to cancel the policy, please contact us directly.
Yours sincerely,
Cyril Mbatha
Complaints Case Manager
Clientele Legal"
Complaints Case Manager
Clientele Legal"