NL
Neo L

1 reviews | Active since Feb 2013

17 Apr 2019, 09:18

Useless Legal Services

The level of service and arrogance of employees at Clientele Legal is truly appalling. These employees remain arrogant because they know their company does nothing and takes no actions when clients complain. The annoying this is that when you complain about the interaction you have with one staff member they reassign the same ***********, pompous and arrogant individual back to your matter. Then that person makes it impossible for you to complete whatever matter you maybe be dealing with. I have been dealing with an employee called Janine Singh for the past six plus months. This on a matter where the third party was just waiting on them to contact him. Imagine if they now have to really fight for you, it would be hopeless and this encounter has been impossible thus far. She keeps giving nonsensical and unnecessary responses and replies over endless emails. She sometimes does not even leave her name on the replies, which I have complained endlessly about – but again Clientele Legal does not care about the complaints and grievances of its clients.

0
Replies (5)
NL
Neo L's update17 Apr 2019, 09:23
Reviewer Update
Reference - P **********
Clientele Legal
Clientele Legal's reply17 Apr 2019, 11:31
Official
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Judith Mboweni,  
Clientele Legal   
Clientele Legal
Clientele Legal's reply18 Apr 2019, 15:28
Official
Dear Neo Lerefolo  Thank you for bringing this matter to our attention.  We understand your frustration but would like to assure you of our undertaking and commitment to assist you further with this matter. We have advised you about the way forward and shall keep you abreast of all further developments made.  At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.   Regards  Nanzelelo Ndaba
Clientèle Legal

 
 
NL
Neo L's update02 May 2019, 11:25
Reviewer Update
Your Company is useless. You respond to the client's complaints on public platforms like these knowing full well you are doing nothing in the back end to resolve our queries. The issues has not been dealt with, this morning I got another email with not name on it telling me that my matter is going to be closed.
NL
Neo L's update02 May 2019, 11:26
Reviewer Update
Your Company is useless. You respond to the client's complaints on public platforms like these knowing full well you are doing nothing in the back end to resolve our queries. The issue has not been dealt with, this morning I got another email with no name on it telling me that my matter is going to be closed.