Useless Legal advisors and Continuous Harrassment

Good day,

I have had a policy with you guys for about 1.5 years now. Called in once to get advice about a credit issue... Your advisor was firstly rude, secondly she offered zero worthwhile advice.. She pretty much told me there was nothing I could do in my circumstance and that you guys would not be able to help. I then went onto Google.. Found some really good legal advice online and followed those steps and my issue was sorted. There is no point in me having this policy when your legal advisors are so ***********, that I can better advice from Google.

I hadn't cancelled my policy after this horrible experience as I figured "it's just one advisor"

However, today.... I have decided to do so due to harassment from your sales and marketing department. I am being HARRASSED on a daily basis by your agents. I always answer the phone... When I do.. Your agent says nothing... Keeps me on the line and then drops the call after a bit. The cycle repeats itself.. I get 4 to 5 calls every day. When I dial back the number .. I get through to Clientele... This is how I had to find out who was calling all the time.

I know the call centre industry very well.... Perhaps your Managers should do more check-ins in terms of the dial outs agents are making. Do you guys have a certain number of dial outs that agents need to make every day? Like a dial out target? I bet you guys are hitting the dial out targets.... I wonder if you are actually hitting the sales targets though? I guess not... When your agents are randomly calling people over and over and over again and then putting the phone down?

I have called in today and spoke to Warabile Moshoeu and Katlego Moeng in terms of putting through a request to cancel my policy. I was told that it would take 48 hours for someone to get back to me to process the cancellation.

I have noticed another consumer on here that wanted to cancel her policy, yet she is now waiting two weeks?

Kindly advise on a way forward regarding the Cancellation as well as your organisations phone call harrassment?