MP
Malefetsane P
1 reviews | Active since Jun 2019
08 Sept 2023, 15:31
Useless law firm clientele legal
<div>Clientele legal is the ***** I canceled their service but they refuse to refund me</div>
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Replies (5)
Clientele Legal's replyOfficial
11 Sept 2023, 08:46Dear Malefetsane P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply11 Sept 2023, 08:46
Official
Dear Malefetsane P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
MP
Malefetsane P's updateReviewer Update
14 Sept 2023, 11:43Monday I received a call from you saying I will get refund within 48 hours up date I haven't received anything
MP
Malefetsane P's update14 Sept 2023, 11:43
Reviewer Update
Monday I received a call from you saying I will get refund within 48 hours up date I haven't received anything
Clientele Legal's replyOfficial
18 Sept 2023, 10:54Dear Malefatsane P,
Please note that the complaint lodged was received and the contents pointed out regarding the concerns raised on your Standard Legal Plan.
We have attempted to contact you on the cell phone number provided to discuss the progress of your refund and address your complaint, but we have had no success.
Please be informed that we sent you an email to the address we have on record on 12 September 2023 to inform you of the required documentation in order to process your request. Kindly attend to the email and respond accordingly.
We trust that you find the above in order, however, please feel free to contact us again if you require further assistance.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Legal
Clientele Legal
Clientele Legal's reply18 Sept 2023, 10:54
Official
Dear Malefatsane P,
Please note that the complaint lodged was received and the contents pointed out regarding the concerns raised on your Standard Legal Plan.
We have attempted to contact you on the cell phone number provided to discuss the progress of your refund and address your complaint, but we have had no success.
Please be informed that we sent you an email to the address we have on record on 12 September 2023 to inform you of the required documentation in order to process your request. Kindly attend to the email and respond accordingly.
We trust that you find the above in order, however, please feel free to contact us again if you require further assistance.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Legal
Clientele Legal
MP
Malefetsane P's updateReviewer Update
06 Oct 2023, 09:13You are making me fool
MP
Malefetsane P's update06 Oct 2023, 09:13
Reviewer Update
You are making me fool
Clientele Legal's replyOfficial
06 Oct 2023, 12:07Dear Malefatsane P,
Thank you for raising your concerns and affording us the opportunity to resolve them.
We confirm that we attempted to contact you on 05 October 2023 to provide feedback and the way forward regarding the concerns raised, to no avail. We can assure you that this is not the level of service we aim to provide and apologize for the delay caused in processing your request.
Furthermore, we can confirm that the refund was processed on an even date. We would like to thank you for the feedback given to us, we highly appreciate it and we assure you that it has been escalated accordingly.
We however do understand your frustration and apologise for any inconvenience caused in this regard.
We trust you find this in order, however, should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Legal's reply06 Oct 2023, 12:07
Official
Dear Malefatsane P,
Thank you for raising your concerns and affording us the opportunity to resolve them.
We confirm that we attempted to contact you on 05 October 2023 to provide feedback and the way forward regarding the concerns raised, to no avail. We can assure you that this is not the level of service we aim to provide and apologize for the delay caused in processing your request.
Furthermore, we can confirm that the refund was processed on an even date. We would like to thank you for the feedback given to us, we highly appreciate it and we assure you that it has been escalated accordingly.
We however do understand your frustration and apologise for any inconvenience caused in this regard.
We trust you find this in order, however, should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life