GK
Gadaffi K
1 reviews | Active since Jan 2020
16 Apr 2021, 08:23
Useless company
I have to express my deepest dissapointment with clientel legal. I raised a matter with you backdating to 12 November about a fidelity security who broke my phone at an old age home. Clientel took 3 months to get back to me. Now my policy is about to expire. I have sent all the required information but till now the matter is not sorted. I cant continue my premiums with such a useless and false advertising. I have been with clientel since 2008 and I have experienced the worst service ever.. You are useless and you are *****. Fix my problem now and I demand as I have paid you a lot of money all for nothing. Sort this mess now or I will deeper go and embarass this company for all its worth.. Bongani Gadaffi Khaile
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Replies (2)
Clientele Legal's replyOfficial
16 Apr 2021, 10:29Dear Gadaffi K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply16 Apr 2021, 10:29
Official
Dear Gadaffi K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
16 Apr 2021, 14:10“Dear Gadaffi K,
We thank you for bringing this matter to our attention and allowing us the opportunity to address and resolve your concerns with you today.
We understand your frustration and apologise for the inconvenience caused. However, your claim does unfortunately fall outside the ambit of your Legal Policy, regrettably therefore entitled to limited assistance from our office.
We would like to assure you of our undertaking and commitment to assist you with this matter in line with the ambit of your legal policy. We further confirm that as discussed, we shall revert to you with feedback from the third party on the documents provided.
We are required to keep you updated on the progress of your matter and confirm that our offices has provided you with feedback as well as advised you fully about the way forward.
At Clientele legal, we are committed to ensuring a seamless customer experience, and wish to thank you for making the decision to continue with your Legal Policy. Please contact us on *** or email: *** should you have any further concerns.
Yours sincerely,
K Dehal
Complaints Case Manager
Clientele Legal"
Clientele Legal's reply16 Apr 2021, 14:10
Official
“Dear Gadaffi K,
We thank you for bringing this matter to our attention and allowing us the opportunity to address and resolve your concerns with you today.
We understand your frustration and apologise for the inconvenience caused. However, your claim does unfortunately fall outside the ambit of your Legal Policy, regrettably therefore entitled to limited assistance from our office.
We would like to assure you of our undertaking and commitment to assist you with this matter in line with the ambit of your legal policy. We further confirm that as discussed, we shall revert to you with feedback from the third party on the documents provided.
We are required to keep you updated on the progress of your matter and confirm that our offices has provided you with feedback as well as advised you fully about the way forward.
At Clientele legal, we are committed to ensuring a seamless customer experience, and wish to thank you for making the decision to continue with your Legal Policy. Please contact us on *** or email: *** should you have any further concerns.
Yours sincerely,
K Dehal
Complaints Case Manager
Clientele Legal"