Useless
Can someone please advise the relevant people who advertise for Clientele Legal they are doing an injustice to the service portrayed in the ad. Clientele is useless, unprofessional, cannot advise and their wait time is ridiculous. Why pay when you get no service from them at all.
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Replies (2)
Clientele Legal's replyOfficial
10 Mar 2021, 12:15Dear Kathleen J,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's reply10 Mar 2021, 12:15
Official
Dear Kathleen J,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's replyOfficial
11 Mar 2021, 08:31Dear Kathleen Jacobs, We thank you for escalating your concerns to us. We confirm that we have contacted you today and addressed your complaint accordingly. You were updated on your matter and you will be kept informed of the developments in your matter We do understand your frustration, but would like to assure that the legal plan allows you to rest assured, knowing that you are protected by superior legal services. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Regards,
Cyril Mbatha
Complaints Case Manager
Cyril Mbatha
Complaints Case Manager
Clientele Legal's reply11 Mar 2021, 08:31
Official
Dear Kathleen Jacobs, We thank you for escalating your concerns to us. We confirm that we have contacted you today and addressed your complaint accordingly. You were updated on your matter and you will be kept informed of the developments in your matter We do understand your frustration, but would like to assure that the legal plan allows you to rest assured, knowing that you are protected by superior legal services. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Regards,
Cyril Mbatha
Complaints Case Manager
Cyril Mbatha
Complaints Case Manager