Helpful (0)
Replies (5)0
Replies (5)'s updateReviewer Update
24 Apr 2021, 13:26Trying to get in touch with Clientèle emergency line is trying to find a needle in a haystack. Useless service 27 calls ND no one answers
's update24 Apr 2021, 13:26
Reviewer Update
Trying to get in touch with Clientèle emergency line is trying to find a needle in a haystack. Useless service 27 calls ND no one answers
's updateReviewer Update
26 Apr 2021, 09:02Can someone please tell Desmond Dube not to advertise Clientele Legal their service is pathetic. There is no emergency services. It does not exist. The legal advisors lie and misinformed me about the next steps to be taken. We pay a policy that cannot help. Immediate assistance is like 4 hours later.
's update26 Apr 2021, 09:02
Reviewer Update
Can someone please tell Desmond Dube not to advertise Clientele Legal their service is pathetic. There is no emergency services. It does not exist. The legal advisors lie and misinformed me about the next steps to be taken. We pay a policy that cannot help. Immediate assistance is like 4 hours later.
Clientele Legal's replyOfficial
26 Apr 2021, 12:06Dear Kathleen J
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply26 Apr 2021, 12:06
Official
Dear Kathleen J
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
's updateReviewer Update
26 Apr 2021, 13:57Clearly. No one is responding because no one had the decency to respond
's update26 Apr 2021, 13:57
Reviewer Update
Clearly. No one is responding because no one had the decency to respond
Clientele Legal's replyOfficial
28 Apr 2021, 11:48“Dear Kathleen J, We thank you for escalating your concerns to us and discussing your complaint. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. Our offices have forwarded an email to you regarding the way forward herein. We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience as we value you as a client. Please contact us directly should you have any queries in future. Regards A. RamdassComplaints Case Manager"
Clientele Legal's reply28 Apr 2021, 11:48
Official
“Dear Kathleen J, We thank you for escalating your concerns to us and discussing your complaint. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. Our offices have forwarded an email to you regarding the way forward herein. We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience as we value you as a client. Please contact us directly should you have any queries in future. Regards A. RamdassComplaints Case Manager"