mK
moretlo K

1 reviews | Active since Jul 2018

07 Jul 2018, 21:43

USELESS

They claim they are your lawyerd everywhere you go. But without witness they are so useless. I might as well pay the witness to stand for me in my cases. I don't encourage any one to join them. USELESS USELESS. rather go to Legal Wise

0
Replies (2)
Clientele Legal
Clientele Legal's reply09 Jul 2018, 08:31
Official

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Clientele Legal

Best regards,

Clientele Legal
Clientele Legal's reply09 Jul 2018, 15:06
Official

We thank you for bringing this matter to our attention and allowing us the opportunity to address your concerns with you today.

We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services.

As discussed, cover cannot be confirmed on claims without us conducting a merit assessment and establishing if the claim has prospects or not. Should a claim have lack and / or have no prospects of success, it will not enjoy cover in terms of your legal policy and shall be repudiated by us accordingly. All documents, which are crucial to the claims are taken into account, such as witness statement/s, during our assessment process.

As we have discussed and confirmed with you, your matter does unfortunately fall outside the ambit of your legal policy for lacking prospects.

At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.

Kind regards

Ahtiyya Ebrahim
Supervisor
Clientèle Legal

Best regards,