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Kgotso B

1 reviews | Active since Aug 2016

10 Sept 2025, 18:51

Urgent Request for Lawyer Replacement – Complaint Regarding Thandi Cwaai

Dear Clientele Legal,

I am writing to formally raise a complaint regarding the handling of my case by lawyer Thandi Cwaai. Since I reported my case, she has done very little to assist me and I am extremely concerned about the lack of progress.

My main concerns are:

She has not shown respect in her communication and does not appear to be standing up for me or prioritizing my best interests.

She has not gone through the details of my case thoroughly and does not seem to understand what needs to be done.

I constantly have to request updates and follow up with her, instead of receiving proactive communication.

Overall, her service has left me disappointed, frustrated, and without confidence that my case is being handled correctly.

I am urgently requesting that a different lawyer be assigned to my case immediately, as I no longer feel comfortable or supported under her representation. This matter is very important to me, and I need it resolved without further delay.

I trust that Clientele will take this complaint seriously and ensure that my case is given the attention and professionalism it deserves.

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Replies (2)
Clientele Legal
Clientele Legal's reply10 Sept 2025, 22:15
Official
Dear Kgotso B,

We confirm receipt of the concerns raised and apologize for any inconvenience caused. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist. 

Yours sincerely, 

Clientele Legal 
Clientele Legal
Clientele Legal's reply11 Sept 2025, 13:46
Official
Dear Kgotso B, 
 
Thank you for reaching out and sharing your concerns with us. 
 
We appreciate the opportunity to address your complaint and provide a resolution that meets your needs. 
 
We understand the frustration this situation may have caused, and we want to assure you of our commitment to delivering prompt and professional assistance at all times. 
 
We acknowledge your concerns regarding the lack of feedback on your matter, and we sincerely apologize for any inconvenience you may have experienced. 
 
We are here to support you, and we will reach out to the third party as soon as we receive your further instructions as discussed. 
 
If you would like to discuss this further or have any additional questions, please feel free to reach out to us directly. 
 
Warm regards, 
 
Alfred Vuso  
Complaints Case Manager”