MM
Mots M
1 reviews | Active since Apr 2019
02 May 2019, 07:30
Unsatisfied customer
A few weeks ago I wrote my comments about clientele legal and the poor service I received from them, I have not seen any action taken or response from them about my case.
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Replies (2)
Clientele Legal's replyOfficial
02 May 2019, 08:19We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni,
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni,
Clientele Legal
Clientele Legal's reply02 May 2019, 08:19
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni,
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni,
Clientele Legal
Clientele Legal's replyOfficial
15 May 2019, 09:30Dear Mots Manyeli,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by us. As discussed, your claim does unfortunately fall outside the ambit of your Legal Policy and regrettably you were therefore only entitled to limited assistance from our office. We confirm having provided you with detailed legal advice on the way forward with regards to your matter. At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further. Regards Ompile Mopeloa Senior Legal Advisor
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by us. As discussed, your claim does unfortunately fall outside the ambit of your Legal Policy and regrettably you were therefore only entitled to limited assistance from our office. We confirm having provided you with detailed legal advice on the way forward with regards to your matter. At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further. Regards Ompile Mopeloa Senior Legal Advisor
Clientele Legal's reply15 May 2019, 09:30
Official
Dear Mots Manyeli,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by us. As discussed, your claim does unfortunately fall outside the ambit of your Legal Policy and regrettably you were therefore only entitled to limited assistance from our office. We confirm having provided you with detailed legal advice on the way forward with regards to your matter. At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further. Regards Ompile Mopeloa Senior Legal Advisor
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by us. As discussed, your claim does unfortunately fall outside the ambit of your Legal Policy and regrettably you were therefore only entitled to limited assistance from our office. We confirm having provided you with detailed legal advice on the way forward with regards to your matter. At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further. Regards Ompile Mopeloa Senior Legal Advisor