DV
Denville V

1 reviews | Active since Nov 2012

24 May 2019, 17:14

Unsatisfactory Service from Clientele legal

Clientele is absolutely the worse lawyers I've dealt with, they have no respect for their clients. They speak to you like they doing you a favour. I am paying them to take care of me and my wellbeing but they will rather express their damn feelings to me because I'm frustrated at the way they handle my situation and when you go off on them then they wanna cry and tell you how they are feeling because you shouting and skolding at them to do their work properly. Their ad says and I quote. You don't have to do anything we will do it for you but so far they have done Jack. I have paid them for years just to find out that they cannot help me unless I help them first, what bulls **** is that? Then what am I paying for?

0
Replies (2)
Clientele Legal
Clientele Legal's reply27 May 2019, 14:27
Official

Dear Denville 

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Shanitha Hanuman 

Clientele Legal   
Clientele Legal
Clientele Legal's reply31 May 2019, 08:46
Official
 Dear Denville V,

We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint.  We confirm having advised you about the reason to refer this matter to the Motor Industry Ombudsman of South Africa for mediation as prescribed in terms of the Consumer Protection Act.  We apologise for any inconvenience and would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times.  
Please contact us on *** or email us at *** should you have any queries in future.   Yours sincerely,  O’mphile Mopeloa Customer Experience Officer – Clientele Legal