1 reviews | Active since Jun 2016
Unsatisfactory service from Clientele
<p>On the 19th of October I contacted clientele legal with regards to an urgent matter I had and I requested urgent assistance. I was told that my matter is not covered and I told the lady to listen to the telephone recording of the consultant that sold me the policy.</p> <p> </p> <p>The lady then said she will assist me but she never did. I have paid clientele well over R2000 and they failed to assist me by writing a simple letter. Apart from them having countless adverts on TV misleading people that they will be there when you need legal representation, all they do is just to take our premiums and then tell us that we are not covered.</p> <p> </p> <p>I am now going to seek legal advice to try and recover all money that I paid to them because the policy was sold to me in a misleading manner.</p> <p> </p> <p> </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm that we made contact with you yesterday and your complaint was addressed in detail.
As per our discussion , we received your legal instructions on 19 October and proceeded to contact the third party on the same day in an effort to resolve your dispute. We confirm that she committed to paying you on a certain date, we thereafter updated you and diarised your file to follow up on the payment. When we contacted you to follow up, you advised that the matter had been resolved and therefore no further legal intervention was necessary. We have also advised you that although your matter is excluded in terms of your policy, we may provide you with limited assistance in such matters.
We have noted your further concerns raised with the writer and we will investigate and provide you with the outcome of our investigations in due course.
Thank you for taking your time to speak to us about your complaint. You may contact us on *** or send an email to *** should you have any further queries.
Regards,
Luleka Ngodwane
Supervisor- Legal Claims
Clientele Legal
We confirm that we made contact with you yesterday and your complaint was addressed in detail.
As per our discussion , we received your legal instructions on 19 October and proceeded to contact the third party on the same day in an effort to resolve your dispute. We confirm that she committed to paying you on a certain date, we thereafter updated you and diarised your file to follow up on the payment. When we contacted you to follow up, you advised that the matter had been resolved and therefore no further legal intervention was necessary. We have also advised you that although your matter is excluded in terms of your policy, we may provide you with limited assistance in such matters.
We have noted your further concerns raised with the writer and we will investigate and provide you with the outcome of our investigations in due course.
Thank you for taking your time to speak to us about your complaint. You may contact us on *** or send an email to *** should you have any further queries.
Regards,
Luleka Ngodwane
Supervisor- Legal Claims
Clientele Legal