HN
Hazel N
1 reviews | Active since Dec 2017
04 Sept 2019, 12:53
Unsatisfactory legal assistance
I would like to express my dissatisfaction of the service I have had at Clientele. I had a legal policy since 2008 and no assistance was received during the period. If I log assistance I ended up being the one who has to sort out the legal problem that I have had. Now they advertise and say u get cash back on your policy there was no such process followed with policy and I didn't get cash back.
Flaw adverti*****t that is made on TV . The upsetting part is that when you call for assistance they don't call you back to get description of your query instead they answer rudely and make u hold. I have terminated my policy a week a go due to such bad service I have received
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Replies (2)
Clientele Legal's replyOfficial
04 Sept 2019, 14:45Dear Hazel N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply04 Sept 2019, 14:45
Official
Dear Hazel N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
10 Sept 2019, 09:48Dear Hazel N,
We thank you for escalating your complaint to us. Unfortunately, we have not had the opportunity to address your concerns herein as you have been unreachable upon our various attempts to contact you telephonically.
We make use of a call centre model and customer satisfaction is very important to us, therefore, we view your concern of rude behaviour as serious. Please provide us with the date and time of the call to enable us to address the complaint and resolve it as soon as possible.
Our customer service department has been in contact with you concerning your cash back query. Feedback was provided accordingly.
At Clientele legal, we are committed to ensuring a seamless customer experience. Please do not hesitate to contact us on *** or email us at *** should you need anything further.
Yours sincerely,
Karshan Dehal
Complaints Case Manager
Clientele Legal
Clientele Legal's reply10 Sept 2019, 09:48
Official
Dear Hazel N,
We thank you for escalating your complaint to us. Unfortunately, we have not had the opportunity to address your concerns herein as you have been unreachable upon our various attempts to contact you telephonically.
We make use of a call centre model and customer satisfaction is very important to us, therefore, we view your concern of rude behaviour as serious. Please provide us with the date and time of the call to enable us to address the complaint and resolve it as soon as possible.
Our customer service department has been in contact with you concerning your cash back query. Feedback was provided accordingly.
At Clientele legal, we are committed to ensuring a seamless customer experience. Please do not hesitate to contact us on *** or email us at *** should you need anything further.
Yours sincerely,
Karshan Dehal
Complaints Case Manager
Clientele Legal