TZ
Thandeka Z
1 reviews | Active since Jun 2020
21 Oct 2020, 14:03
UNRELIABLE SERVICE PROVIDER!
First they could not help with my dad's unfair dismissal. Then there was an arrangement that that the policy will be active for the next 3 months even without premiums being paid. But they sent emails, letters and sms notifications about closing the policy. Fine still. Then my dad asked that they close it because he has no income and he can't afford it. Sure. Now what the HELL! The account continue being debited for three consecutive months. My dad now he has to go to the bank every month for reversals. We've had it with their terrible service, now can they leave my dad alone!
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Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
21 Oct 2020, 15:47Dear Thandeka Z,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply21 Oct 2020, 15:47
Official
Dear Thandeka Z,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
TZ
Thandeka Z's updateReviewer Update
21 Oct 2020, 15:50We will await the results of the investigation.
TZ
Thandeka Z's update21 Oct 2020, 15:50
Reviewer Update
We will await the results of the investigation.
Clientele Legal's replyOfficial
23 Oct 2020, 08:44“Dear Thandeka Z,
We thank you for escalating your concerns to us.
We confirm we have discussed your complaint with the main member of the policy; Mr Zulu and explained that there is a cancellation notice period required when cancelling the legal policy. We note Mr Zulu’s debit date fell within the notice period and thus we proceeded to debit the October 2020 premium accordingly.
Please note this means that Mr Zulu will still be covered under the legal policy until 15 November 2020. We confirm however that we will no longer be debiting Mr Zulu's bank account in future.
We would however like to apologise for your dissatisfaction with regards to your experience with us. At Clientele Legal, we are committed to ensuring a positive experience. Please contact us directly should you have any queries in future.
Yours sincerely,
C. Fick
Complaints Case Manager
Clientele Legal"
Clientele Legal"
Clientele Legal's reply23 Oct 2020, 08:44
Official
“Dear Thandeka Z,
We thank you for escalating your concerns to us.
We confirm we have discussed your complaint with the main member of the policy; Mr Zulu and explained that there is a cancellation notice period required when cancelling the legal policy. We note Mr Zulu’s debit date fell within the notice period and thus we proceeded to debit the October 2020 premium accordingly.
Please note this means that Mr Zulu will still be covered under the legal policy until 15 November 2020. We confirm however that we will no longer be debiting Mr Zulu's bank account in future.
We would however like to apologise for your dissatisfaction with regards to your experience with us. At Clientele Legal, we are committed to ensuring a positive experience. Please contact us directly should you have any queries in future.
Yours sincerely,
C. Fick
Complaints Case Manager
Clientele Legal"
Clientele Legal"