Unreasonable delay. Unable to unblacklist. My name

As soon as I have paid all outstanding amount owed to Midvaal Municipality and after receiving a confirmation letter that I owe my debts no more, I emailed Clientele lawyers to apply for my name to be cleared from blacklisting. This all happened in October 2015. Tshifhwa handled my request but wanted more information that was already in all documents I have sent. Jonathan took over and and promised to call twice in writing but never did. I called back he wasn't available nor did he return my calls. Carla has now replaced Jonathan but my claim is still outstanding! She did peruse all the documents on my file and has excused herself to go on leave. Claiming to resume my Oct matter on 2016 Jan! Clientele legal has no client interest at heart. I have never been successful in my most of my matters being resolved without complaining. Agents have a tendency of.calling once and almost towards 16:00! And immediately thereafter is an email notifying me of a \no contact"! Why notify me before to expect you're call? I am deeply disappointed in the service I have received. I am honestly seeking.a better legal insurance. It's evident Clientele avoids litigating where possible. Disappointed."""