DB
Don B

1 reviews | Active since Feb 2020

03 Feb 2020, 17:19

UNPROFESSIONALISM OF CLIENTELE

I am Mr D Barath with ID no:*** and a loyal client of Clientele Legal. I was removed from my home by means of an Intrim Protection Order on 16/01/2020 and contracted the Clientele offices on 17/01/2020 and forwarded all relevant documents. I sent emails but only get automated response. I even went there personally and was sent to three different buildings. Eventually I spoke with the Complaints Manager who introduced herself as Carla Fick who made lots of apologies but refused to contact me with feedback until today. Clientele Legal is first to debit my Account every month but no service rendered. They display total UNPROFESSIONALISM. I requested to talk to the CEO but was just turned down. What if a Client is in Prison thinking that his Premiums are paid up only to come to know later that NOTHING IS BEING DONE TO HELP HIM. I am currently living out of my vehicle being a person who is clued up with court proceedings but treated like an illiterate person. Clientele adverti*****ts are everyday on television misleading innocent people. I am deeply DISAPPOINTED IN THE ORGANIZATION. I called them twice today and still waiting for them someone to call me.

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Replies (3)
DB
Don B's update03 Feb 2020, 18:14
Reviewer Update
When calling in to Clientele Legal the consultant always give excuses on behalf of the so called Attorneys and make excuses on their behalf. They want to review your monthly payments and look for loopholes hoping to find something not to assist. I believe if they are NOT going to assist an individual they MUST PAY BACK ALL PREMIUMS TAKEN
Clientele Legal
Clientele Legal's reply04 Feb 2020, 08:13
Official
Dear Don B,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Judith Mboweni
Clientele Legal    
Clientele Legal
Clientele Legal's reply05 Feb 2020, 12:43
Official
Dear Don B,

We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint.

As discussed, cover cannot be confirmed on claims without us conducting a merit assessment and establishing if the claim has prospects or not.  Should a claim lack and / or have no prospects of success, it will not enjoy cover in terms of your legal policy and shall be repudiated by us accordingly. All facts, documents and supporting material evidentiary material, which are crucial to the claim are taken into consideration, during our assessment process.

We do understand your frustration and would like to assure you of our commitment to assist further with this matter within the ambit of your legal policy.

At Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us on *** or email us at *** should you have any queries in future.

Yours sincerely,
 
Omphile Mopeloa
Complaints Case Manager
Clientèle Legal